Thank you for checking out our online store! Please note that we are an Australian business, so all items are in Australian standard women's sizing and all currencies listed are in AUD. If in doubt, please feel free to contact us via firstname.lastname@example.org
WHO ARE WE?
Q: Where are you based?
A: We are an Australian online boutique based in Brisbane, Queensland. All of our goods will be shipped from our studio in Brisbane.
Q: Do you have a physical store?
A: Yes we do! We are an online boutique but we run pop-up shops around Brisbane. Please see our About Page for pop-up locations.
Q: What sizes do you stock?
A: Depending on the labels, we stock from AU sizes 6-14, and occasionally size 16.
Q: Are you on social media?
Q: Do you do collaborations?
A: YES! Send us an email with your portfolio and Instagram account name and we will be in touch.
Q: How do I model for you?
A: Send us an email with your portfolio and Instagram account name and we will be in touch.
Q: How do I place an order?
A: Simply select the item and size you are after and add to your shopping cart. When you are done shopping, go to your cart at the top right hand corner of your screen to check your order. We offer simple flat rate shipping options, but you can use the shipping calculator to see how much shipping will cost. Once you are happy with your order, go ahead and click 'Checkout' and follow the prompts to complete the order.
We currently accept Paypal payments and credit card payments (not American Express) and Afterpay. Your shipping charges will appear after the transaction has been authorised. Please see our shipping page for further details.
Q: I cannot complete my order, what do I do?
A: Please contact us via email your order details and we will send you an invoice to proceed with your order.
Q: I have just placed an order, what happens next?
A: Once an order has been placed and payment made, you will receive a confirmation email from us, shipping details and the tracking number if available. We ship orders either same or next business day. If it has been past 7 days (for Australian buyers) and 20 days for International buyers since your purchase, but your order has not been received, please contact us immediately at email@example.com with your order number in the title so we can follow up the status of your parcel. Please note for international orders, we can only estimate the delivery timeframe however this is not a guarantee. If you require an order urgently, please select Express option.
Q: I have just placed an order but need to make some changes!
A: Please contact us via email with your order details immediately with the changes, and you will receive confirmation that the changes have been received. If your order has already been shipped prior to us receiving the amendment, please contact us via email once the order arrives.
Q: What if the item does not suit me, can I return it?
A: We offer 7 day returns in form of store credit or exchange, minus actual shipping expenses. If there was 'free shipping' associated with the order, and you would like a store credit, the credit amount will be the total amount of the order minus actual shipping expenses. Please see our full returns policy and contact us should you have any further concerns.
Q: I live outside of Australia, do you ship to my country?
A: YES! We do send our goodies overseas using Australia Post. Please see our 'Shipping' page for more information.
Q: I was charged VAT for my order, why is that?
A: International customers may have their orders held up for processing and may be required to pay for duty, tax, custom charges, GST/VAT etc before their parcels are released. The amounts will vary from country to country. Please note that should there be any additional fees incurred, this is the responsibility of the customer. Runway Goddess has no control over delays due to customs processing, or any fees that may arise.
Need more help?
Contact us at firstname.lastname@example.org