Clothing (excluding clearance auctions, bridal, and made-to-measure items)
Returns are accepted for clothing items within 7 days of purchase in the form of exchange or store credit, providing that the item is in its original, unworn condition with all tags attached. Postage costs are non-refundable, and any additional postage cost will need to be covered by the customer.
To return an item, customers should email firstname.lastname@example.org to request a return code, which will be supplied within 24 hours. Customers should write this code on the return form, which is enclosed in every order eligible for return, and send the unwanted items with the form to Runway Goddess within 7 days of first receiving the items.
All returned goods must be in their original unworn, unwashed condition with all tags and labels intact. Returns may be refused and sent back to the customer at the customer’s own expense should there be any damages, stains, perfume or other odours, so please take care when trying on your orders. Runway Goddess staff reserve the right to reject a return should we conclude it is not in its original state.
Exchange or store credit will be issued once Runway Goddess has accepted the returned goods. The credit value issued will be the total price paid minus the original postage costs. Postage costs are non-refundable, and any additional postage costs required when exchanging an item must first be covered by the customer.
All garments are thoroughly inspected prior to dispatch. In the unlikely event that a faulty item was dispatched to the customer, a replacement garment will be sent to the customer at our expense, once we have received the returned faulty item. If the same product is unavailable, the customer is then entitled to a exchange or full refund including postage costs.
There is no refund or exchange for accessories - which includes jewellery, belts, scarves, and bags.
Bridal and made-to-measure
There is no refund or exchange for off-the-rack bridal gowns and any made-to-measure garments. Costs for any additional alterations requested will first need to be paid for by the customer.
There is no refund or exchange for clearance auction items. Exchange is only available if there is a fault on the garment, and the fault was not specified in the original listing.